Clubhouse Casino Terms and Conditions

Understanding the Clubhouse Casino Terms and Conditions

Before you place your first bet or claim a welcome bonus, every player at Clubhouse Casino is required to read and accept the Clubhouse Casino terms and conditions. These general terms form a legally binding contract between you and the operator, outlining your rights and responsibilities as a registered user. Whether you are a brand-new player or a returning member, taking the time to understand the full terms of use will help you enjoy a transparent and fair gaming experience on this platform.

The Clubhouse Casino rules cover everything from how to create an account and verify your identity, to how bonuses are calculated and how withdrawals are processed. This comprehensive guide breaks down the key sections of the user agreement in plain, accessible English, so Australian players can navigate the platform with confidence and clarity. We strongly encourage all players to review these T&Cs in full before registering, as continued use of the site constitutes acceptance of all terms outlined below.

Eligibility and Registration Terms

Age Requirements and Account Creation

The registration terms at Clubhouse Casino are clear and strictly enforced. To create an account and participate in real-money gaming, you must satisfy the following eligibility conditions:

• Be at least 18 years of age at the time of registration.
• Reside in a jurisdiction where online casino gaming is legally permitted.
• Not be a citizen or resident of any country specifically excluded by Clubhouse Casino's casino policy.
• Provide accurate and truthful personal information — including your full legal name, date of birth, and residential address — during sign-up.
• Not be subject to any existing self-exclusion arrangement with Clubhouse Casino or any affiliated platform.

Only one account per person is permitted under the site rules. Duplicate accounts — whether created intentionally or by accident — will be closed without notice, and any balances or bonuses associated with those accounts may be permanently forfeited. The platform reserves the right to merge, suspend, or permanently remove duplicate accounts at its sole discretion. Players found to be operating multiple accounts in breach of the casino rules may also have pending withdrawals cancelled.

When creating your account, you will be asked to choose a username and password. You are solely responsible for maintaining the confidentiality of your login credentials. Clubhouse Casino accepts no liability for losses arising from unauthorised access to your account where you have failed to keep your login details secure. If you suspect your account has been compromised, contact [email protected] immediately.

Know Your Customer (KYC) Verification

As part of its compliance obligations under its Curaçao licence, Clubhouse Casino enforces a mandatory Know Your Customer (KYC) process. These casino rules require all players to successfully complete identity verification before their first withdrawal is approved. The KYC procedure is a standard industry practice designed to protect players against fraud, money laundering, and identity theft. Documentation typically required includes:

• A government-issued photo ID (passport, driver's licence, or national identity card).
• Proof of current residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of payment method ownership — for example, a photo of the front of your debit or credit card with the middle digits obscured, or a screenshot of your e-wallet account.

Documents can be submitted via your account dashboard or sent directly to [email protected]. The verification team will typically review and respond within 24 to 72 business hours. Failure to provide satisfactory documentation within a reasonable timeframe may result in temporary account suspension. We encourage all players to complete this process early to avoid any delays in accessing their winnings.

Deposits and Withdrawal Terms

Understanding the financial terms of service at Clubhouse Casino is essential before you fund your account. The platform supports a broad range of payment methods tailored to Australian players, with competitive minimum limits, transparent maximum thresholds, and clearly defined processing times.

Accepted Payment Methods

Clubhouse Casino accepts the following deposit and withdrawal channels:

All deposits are processed instantly, while withdrawal timeframes depend on the method selected and the completion of any pending security reviews. Players must use the same payment method for withdrawals as they used for deposits wherever technically possible. This policy is in place to prevent money laundering and to comply with the applicable financial regulations that underpin the Clubhouse Casino terms of service.

Withdrawal Limits and Processing Times

The withdrawal terms at Clubhouse Casino specify the following standard limits for verified accounts:

• Daily withdrawal limit: A$5,000
• Weekly withdrawal limit: A$15,000
• Monthly withdrawal limit: A$30,000
• Minimum withdrawal amount: A$30
• Processing time: 24 to 72 business hours after the request is approved

All withdrawal requests are subject to a security review conducted by the finance and compliance team. Players who have not yet completed KYC verification will experience delays until all required documentation has been reviewed and approved. VIP players at Platinum and Diamond tiers may be eligible for higher withdrawal limits as part of their enhanced programme benefits — details are outlined in the dedicated VIP terms. It is strongly recommended that you complete identity verification as soon as possible after creating your account, so there are no hold-ups when you want to access your winnings.

Bonus Terms and Wagering Requirements

Welcome Bonus Structure

One of the most appealing features of joining Clubhouse Casino is the generous multi-tiered welcome package. Under the applicable bonus terms, new players can receive up to A$500 in bonus funds plus 100 free spins spread across their first three qualifying deposits:

1. First deposit: 100% match bonus up to A$200 + 50 free spins
2. Second deposit: 50% match bonus up to A$150 + 30 free spins
3. Third deposit: 75% match bonus up to A$150 + 20 free spins

To qualify for each stage of the welcome offer, a minimum deposit of A$20 is required per transaction. The welcome bonus must be claimed in sequential order, and each stage has a time limit within which the deposit and bonus must be activated. All promotional offers at Clubhouse Casino are subject to the Clubhouse Casino general rules for bonuses, which include eligibility criteria, game restrictions, and time limits for fulfilment.

Wagering Requirements and Restrictions

The Clubhouse Casino wagering requirements stipulate that all bonus funds — including both match bonuses and free spin winnings — must be wagered 35 times before any associated winnings can be withdrawn as cash. For example, if you receive a A$100 bonus, you must place a total of A$3,500 in qualifying wagers before those funds become eligible for cashout.

The following key provisions apply to all wagering requirements at Clubhouse Casino:

• Free spins winnings are credited as bonus funds and are also subject to the 35x playthrough requirement.
• Not all games contribute equally towards clearing the wagering requirement. Slots from providers such as Pragmatic Play, Hacksaw Gaming, and Nolimit City typically contribute 100%, while table games and live dealer titles may contribute at a reduced rate — refer to the full T&Cs for a complete contribution table.
• Bonus funds cannot be withdrawn directly; only winnings generated after the wagering threshold has been met are eligible for cashout.
• Bonuses expire if not activated or fully wagered within the stipulated period, typically 30 days from the date of issue.
• A maximum bet restriction applies while bonus funds are active — placing bets that exceed this limit may result in the bonus and associated winnings being voided.
• Clubhouse Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, subject to the general terms governing promotions.

Players are encouraged to carefully review the specific bonus terms applicable to each individual promotion before opting in. Attempting to exploit or abuse the bonus system — for instance, by placing low-risk, opposing bets across multiple outcomes to artificially clear wagering requirements — may result in the cancellation of the bonus and any winnings derived from it, and could lead to account suspension under the Clubhouse Casino terms and conditions.

Clubhouse Casino General Rules for Gameplay

Certified Random Number Generators

Fairness and transparency are central to the Clubhouse Casino rules. Every game available on the platform uses certified Random Number Generator (RNG) technology, independently audited by accredited third-party testing laboratories. This process ensures that every spin of the reels, card dealt from a virtual deck, or dice roll produces a genuinely random and unbiased outcome — completely unaffected by previous results or any external manipulation.

The casino's library of 4,000+ games spanning 50+ software providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — all adhere to these independently verified fairness standards. Certificates and test reports are available upon request from the customer support team.

Prohibited User Conduct

The Clubhouse Casino terms of use strictly prohibit a range of behaviours that undermine the integrity of the platform or put other players at a disadvantage. The following actions are explicitly forbidden:

• Multiple accounts: Operating more than one account per person or per household is forbidden under the casino rules. Each player is permitted a single registered account only.
• Automated software: The use of bots, scripts, artificial intelligence tools, or any automated software to play games, access account features, or interact with the platform is strictly prohibited.
• VPN and proxy usage: Using a virtual private network (VPN), proxy server, or any similar tool to circumvent geographic restrictions or conceal your actual location violates the site rules.
• Collusion and fraud: Any form of cheating, collusion with other players, chip-dumping in poker variants, or other fraudulent activity will result in immediate account termination and may be reported to relevant authorities.
• Unauthorised chargebacks: Initiating chargebacks on deposits through your bank or payment provider without engaging the casino's dispute resolution process first is considered fraudulent conduct and may lead to account suspension, legal action, and the recovery of any disputed funds.
• Misrepresentation: Providing false, misleading, or incomplete personal information during registration or the KYC process is a material breach of the user agreement and may result in account closure and the forfeiture of any balance.

Clubhouse Casino uses advanced security technology, including 256-bit SSL/TLS encryption, to protect all user data and transactions. The platform also employs real-time fraud detection systems to identify and respond to suspicious behaviour. Any violation of the general terms governing user conduct may result in the immediate suspension or permanent closure of your account, with or without prior notice, at the operator's sole discretion.

Casino Policy on Account Suspension and Closure

Clubhouse Casino's casino policy grants the operator the right to suspend or permanently close any player account under the following circumstances:

• Failure to complete KYC verification within the required timeframe following a withdrawal request.
• Breach of any clause in these terms and conditions, including the prohibited conduct provisions.
• Suspected fraud, money laundering, or involvement in match-fixing or other illegal activities.
• Discovery that the player is physically located in a restricted jurisdiction during gameplay or at the time of registration.
• A player-requested self-exclusion activated through the responsible gambling framework.
• Non-payment or reversal of deposits through the player's bank or payment provider.

In the event of a legitimate account closure initiated by the player, any remaining real-money balance — after deducting active bonus funds and any amounts subject to pending wagering requirements — will be returned via the player's preferred and verified withdrawal method. This is subject to the standard withdrawal terms and applicable verification procedures. Accounts closed due to a material breach of the Clubhouse Casino terms and conditions may not be eligible for the return of deposited funds in certain circumstances, particularly where fraudulent activity is confirmed.

Players who wish to voluntarily close their account should contact the customer support team directly via the 24/7 live chat facility or by emailing [email protected]. Please note that account closures may take up to five business days to process fully.

Responsible Gambling at Clubhouse Casino

Clubhouse Casino is firmly committed to promoting responsible gambling as a core component of its broader casino policy. The platform recognises that gambling should always be a form of entertainment, not a means of generating income or escaping personal difficulties. To support players in maintaining healthy habits, Clubhouse Casino provides a comprehensive suite of self-management tools:

All responsible gambling tools are available through your account settings dashboard and can be activated at any time, free of charge. Under the Clubhouse Casino terms of service, once a self-exclusion or cooling-off period has been activated, it cannot be reversed or shortened before its scheduled expiry date. This provision is specifically designed to protect vulnerable players from impulsive decisions during periods of financial stress or emotional difficulty. Players who believe their gambling behaviour is becoming a concern are encouraged to reach out to organisations such as Gambling Help Online (1800 858 858) for confidential, professional support.

Clubhouse Casino also works to prevent underage gambling by requiring all players to verify their age during the KYC process. Any account where there is reasonable suspicion that the account holder is under 18 years of age will be suspended immediately pending investigation.

Terms of Service: Amendments, Governing Law, and Dispute Resolution

Changes to the Terms

Clubhouse Casino reserves the right to amend, update, or replace any part of its terms of service at any time and without prior notice in certain circumstances. When material changes are made to the T&Cs, the platform will notify registered players via the email address linked to their account or via a prominent notice displayed on the site. It is your responsibility to check for updates to the general terms periodically, as continued use of the platform after any amendments take effect constitutes your unconditional acceptance of the revised Clubhouse Casino terms and conditions. If you do not agree to any updated terms, you must cease using the platform and request account closure.

Governing Law

The Clubhouse Casino user agreement is governed by and construed in accordance with the laws of Curaçao, where the operator is incorporated and holds its gaming licence. Clubhouse Casino operates legally under the regulatory oversight of the Government of Curaçao, which provides the licensing framework governing international online gambling operators. All matters relating to the interpretation, validity, and enforcement of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Dispute Resolution

In the event of a dispute or complaint arising between a player and Clubhouse Casino, the following escalation process applies:

1. Contact the customer support team in the first instance via the 24/7 live chat or by email at [email protected]. Most issues can be resolved promptly at this stage.
2. If the matter is not resolved to your satisfaction within five business days, you may escalate the complaint in writing to the dedicated disputes resolution team at Clubhouse Casino.
3. For complaints that remain unresolved after internal escalation, players may refer the matter to an independent Alternative Dispute Resolution (ADR) provider as recognised under Curaçao regulations.

The casino rules specify that all disputes must be raised within 30 days of the event in question. Complaints submitted outside this window may not be eligible for consideration. All decisions made at the conclusion of the ADR process are binding on both parties.

Intellectual Property and Data Protection

All content published on the Clubhouse Casino website — including logos, trademarks, game graphics, promotional materials, written content, and underlying software — is the intellectual property of the operator or its third-party licensors. The Clubhouse Casino rules expressly prohibit users from reproducing, copying, distributing, or publicly displaying any proprietary content from the site without prior written authorisation from the operator. Unauthorised use of intellectual property may result in legal action.

With respect to personal data, Clubhouse Casino processes your information in strict accordance with applicable privacy laws and its published Privacy Policy. Data collected during account registration, the KYC verification process, and your ongoing gameplay activity is stored securely using industry-standard 256-bit SSL/TLS encryption. Your personal data will not be sold to unaffiliated third parties; however, it may be shared with regulatory authorities, licensed payment processors, fraud prevention services, and KYC verification partners as required by the casino policy and applicable law.

Players have the right to access, correct, or request deletion of their personal data held by Clubhouse Casino, subject to applicable legal retention requirements. For any queries relating to data protection — including subject access requests, data corrections, or deletion requests — please contact the data protection team at [email protected]. We aim to respond to all data queries within 30 days of receipt.

VIP Programme Terms and Loyalty Rewards

Clubhouse Casino's tiered VIP programme is designed to reward loyal, high-volume players with an expanding range of exclusive benefits as they progress through the programme ranks. The programme features five distinct levels:

1. Bronze — Entry level; 10% cashback on net weekly losses, access to standard promotions.
2. Silver — Enhanced bonus offers, priority customer support queue, and 12% cashback.
3. Gold — Dedicated personal account manager, exclusive tailored promotions, and 14% cashback.
4. Platinum — Elevated withdrawal limits, bespoke monthly bonuses, and 17% cashback on net losses.
5. Diamond — The highest tier; 20% cashback, personalised concierge service, and curated luxury rewards.

Advancement through the VIP tiers is based on wagering volume and activity over rolling assessment periods. Participation in the VIP programme is entirely voluntary and is subject to the applicable bonus terms and the overarching Clubhouse Casino terms and conditions. Cashback percentages are calculated on net losses over the relevant period and are credited as bonus funds, which are themselves subject to the standard wagering requirements before they can be withdrawn. VIP status is not guaranteed to be permanent — if wagering activity falls below the required threshold for a sustained period, tier demotion may occur in accordance with the casino rules governing the programme.

Limitation of Liability

To the fullest extent permitted by applicable law, Clubhouse Casino and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. This includes — but is not limited to — losses arising from technical interruptions, server outages, software errors, or delays in processing deposits or withdrawals. The operator's total liability to any individual player for any single claim shall not exceed the amount deposited by that player in the 12 months preceding the incident giving rise to the claim.

Clubhouse Casino makes no warranty — express or implied — that the platform will be available at all times without interruption, or that it will be free from errors or security vulnerabilities. While every reasonable measure is taken to maintain platform integrity and security, players acknowledge that online services are inherently subject to technical risks. These limitations form part of the general rules that govern the contractual relationship between Clubhouse Casino and its players, and they apply regardless of the legal theory under which a claim is brought.

Frequently Asked Questions About Clubhouse Casino Terms and Conditions

What are the eligibility requirements under the Clubhouse Casino registration terms?

To register at Clubhouse Casino, you must be at least 18 years of age, reside in a jurisdiction where online gambling is permitted, and agree to the full terms and conditions. Only one account per person is allowed. Players who are currently self-excluded, or who reside in a restricted territory, are not eligible to open an account regardless of any other circumstances.

What are the Clubhouse Casino wagering requirements for bonus offers?

The Clubhouse Casino wagering requirements are set at 35x the bonus amount. For example, a A$200 bonus requires a total of A$7,000 in qualifying wagers before any winnings from that bonus become eligible for withdrawal. Free spins winnings are also treated as bonus funds and are subject to the same 35x playthrough obligation. Always check the individual promotion page for full details and game contribution rates before opting in.

How do I complete the KYC verification process?

KYC documents can be uploaded directly through your account dashboard under the "Verification" section, or emailed to [email protected]. You will need to submit a valid government-issued photo ID, a recent proof of address, and proof of your payment method. The team typically completes reviews within 24 to 72 business hours. Completing KYC early prevents delays when you request your first withdrawal.

Can I use a VPN to access Clubhouse Casino from a restricted country?

No. The use of a VPN, proxy server, or any similar circumvention technology to access Clubhouse Casino from a restricted jurisdiction is a direct violation of the site rules and the Clubhouse Casino terms and conditions. Accounts detected using such methods will be suspended immediately, and any pending or completed withdrawals may be frozen pending investigation.

What are the standard withdrawal limits at Clubhouse Casino?

The standard withdrawal terms cap payouts at A$5,000 per day, A$15,000 per week, and A$30,000 per month. The minimum withdrawal amount is A$30 across all eligible methods. VIP players at the Platinum and Diamond tiers may qualify for higher limits. All withdrawals are subject to a 24 to 72 business hour review period once submitted.

How do I activate self-exclusion at Clubhouse Casino?

You can activate a self-exclusion period of 6 months, 1 year, 5 years, or permanent through the responsible gambling section of your account settings. Alternatively, contact [email protected] and a member of the team will process your request. Under the Clubhouse Casino terms of service, once a self-exclusion has been activated, it cannot be reversed or shortened before the chosen period expires.

Does Clubhouse Casino update its terms and conditions?

Yes. Clubhouse Casino may update its general rules and T&Cs at any time. When significant changes are made, players will be notified via email. Continued use of the platform after the updated terms of use take effect constitutes acceptance of all revisions. We recommend bookmarking this page and reviewing it periodically to stay informed.

How do I file a complaint or dispute a decision?

Begin by contacting the support team at [email protected] or via live chat. If your issue is not resolved within five business days, escalate it in writing to the dedicated disputes team. Unresolved matters may then be referred to the appropriate ADR service. All disputes must be raised within 30 days of the relevant event, as specified in the Clubhouse Casino terms of service.

Contact Clubhouse Casino

If you have any questions about the Clubhouse Casino terms and conditions, the casino rules, or any other aspect of the platform, the support team is on hand around the clock to assist:

• Live chat: Available 24/7 directly through the website or via the Clubhouse Casino mobile app (Android APK or iOS PWA)
• General support email: [email protected] — replies within 12 hours
• Privacy and data queries: [email protected]

Clubhouse Casino is fully dedicated to maintaining a fair, transparent, and secure environment for all its players. By reading, understanding, and accepting the Clubhouse Casino rules in full before you play, you take an important step towards a safer, more informed, and genuinely enjoyable gaming experience. Always set a budget, use the responsible gambling tools available, and never wager more than you can afford to lose.