Clubhouse Casino Privacy Policy

About This Privacy Policy

Welcome to the Clubhouse Casino privacy policy. This document explains how Clubhouse Casino — available at clubhouse-casino-online.com — collects, uses, stores and protects your personal data when you visit our website and use our services. We take your privacy seriously, and our commitment to transparent data protection reflects our respect for every player who chooses our platform.

This policy has been prepared in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), which govern how organisations handle personal information in Australia. Where European Union players are concerned, we also align our practices with the General Data Protection Regulation (GDPR). By accessing or using Clubhouse Casino, you acknowledge that you have read and understood this privacy policy and agree to the processing of your user data as described herein.

We may update this privacy policy periodically to reflect changes in legislation, our services, or our internal data-handling practices. When material changes occur, we will notify registered players via the email address on file. We encourage you to review this page regularly to stay fully informed about how Clubhouse Casino handles your personal data and what rights you hold.

Who We Are: Your Data Controller

Clubhouse Casino is operated by a company incorporated and registered in Curaçao, holding a valid gaming licence issued by the Government of Curaçao. As the operator of clubhouse-casino-online.com, we act as the data controller — the entity responsible for determining how and why your personal data is processed. Our commitment to data protection and player confidentiality is central to everything we do.

If you have any questions or concerns about this Clubhouse Casino privacy policy or our data-handling practices, you can reach us through the following channels:

• Privacy Enquiries: [email protected]
• General Support: [email protected]
• Data Protection Officer: [email protected]
• Website: clubhouse-casino-online.com

Our dedicated Data Protection Officer (DPO) oversees all matters relating to information security, data protection compliance, and player privacy rights. The DPO can be contacted directly at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 calendar days.

What Personal Data Clubhouse Casino Collects

The scope of Clubhouse Casino data collection covers several distinct categories of information, each necessary for the safe, fair and legally compliant operation of our platform. Below is a comprehensive overview of the types of personal information we may collect from you.

Identification and Contact Details

• Full name, date of birth and nationality
• Residential address, email address and phone number
• Username, password (stored in hashed form) and account reference number
• Copies of government-issued identification documents — such as a passport or driver's licence — submitted during mandatory KYC verification

Financial Information

• Payment method details, including masked card numbers (last four digits only), e-wallet account references, and PayID details
• Transaction history covering deposits, withdrawals, bonus credits and wagering activity
• Bank account details provided for bank-transfer withdrawals
• Source-of-funds documentation submitted for AML compliance purposes

Gaming Activity Data

• Game sessions, bet amounts, wins and losses across our catalogue of 4,000+ titles from over 50 providers including Pragmatic Play, Evolution Gaming and Microgaming
• Bonus usage, free spin claims and loyalty programme progress across five VIP tiers (Bronze, Silver, Gold, Platinum, Diamond)
• Responsible gambling tool settings including deposit limits, bet limits, loss limits, cooling-off periods and self-exclusion status

Technical and Device Information

• IP address, browser type, operating system version and device identifiers
• Server log files, session data and clickstream information
• Cookie identifiers and similar tracking-technology data (see our Clubhouse Casino cookie policy below for full details)

Communications Data

• Contents of customer support requests, live chat transcripts and email correspondence
• Marketing preference records, including communication opt-in and opt-out timestamps
• Feedback, survey responses and any other information you voluntarily submit to us

Data Received from Third Parties

• Identity and fraud-check results from our KYC/AML verification service providers
• Payment authentication data from processors including Visa, Mastercard, Skrill, Neteller, Paysafecard and Neosurf
• Analytics and performance data from technology partners used to improve site functionality

How We Collect Your Information

Clubhouse Casino uses several lawful and transparent methods to gather user data. Understanding these methods helps you make informed decisions about the personal information you share with us.

1. Registration and account creation: Information you provide when signing up, such as your name, email address, date of birth and residential address.
2. Financial transactions: Details automatically generated each time you deposit or withdraw funds using PayID, credit and debit cards, e-wallets or supported cryptocurrencies such as Bitcoin and Ethereum.
3. Gameplay interactions: Data produced automatically as you interact with our game library, recording bet amounts, session durations and game outcomes.
4. KYC verification: Documents you submit when completing mandatory identity verification prior to your first withdrawal, as required by our gaming licence.
5. Cookies and tracking technologies: Automated data collection via cookies, web beacons and tracking pixels as you browse clubhouse-casino-online.com (see our cookie policy section below).
6. Customer support interactions: Information you share during live chat sessions or via email to [email protected].
7. Third-party data sources: Data obtained from payment processors, identity verification agencies, fraud-prevention services and analytics partners.

Why We Process Your Data: Purposes and Legal Basis

Every instance of data processing at Clubhouse Casino is grounded in a defined purpose and a lawful legal basis under the Australian Privacy Act 1988 and, where applicable, the GDPR. The table below summarises our primary data processing activities, their purposes and the legal basis we rely upon.

Where data processing is based on your consent — for example, receiving marketing emails about our welcome bonus (up to A$500 + 100 free spins across three deposits) or VIP promotions — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To opt out of marketing communications, use the unsubscribe link in any email or contact us at [email protected].

Clubhouse Casino Cookie Policy

The Clubhouse Casino cookie policy governs the use of cookies and related technologies across our website. Cookies are small text files that are placed on your device when you visit clubhouse-casino-online.com. They enable us to deliver a seamless, personalised player experience, maintain session security and analyse how our platform is used so we can continue to improve it.

Types of Cookies We Use

When you first land on our website, a cookie consent banner will invite you to accept all cookies or customise your preferences by category. You can change your cookie settings at any time via the dedicated link in our site footer. Most web browsers also allow you to block or delete cookies through the browser settings menu; however, disabling essential cookies may impair your ability to log in or complete transactions.

We work with third-party analytics and advertising providers who may place their own cookies on your device. These providers are bound by contractual data-processing agreements that prohibit them from using your personal data for purposes beyond those specified. Our cookie policy is reviewed annually to ensure it remains accurate and up to date.

Sharing Your Personal Data With Third Parties

Clubhouse Casino does not sell, rent or trade your personal information to third parties for their own commercial gain. However, in the ordinary course of operating our services, we do share user data with carefully vetted partners who are bound by strict confidentiality and data protection obligations. These include:

• Payment service providers: Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf and cryptocurrency processors require transactional personal data to process deposits and withdrawals (minimum deposit A$20; minimum withdrawal A$30) securely and accurately.
• KYC and AML verification agencies: Identity verification partners receive copies of identity documents and personal details to fulfil our mandatory regulatory compliance obligations before any withdrawal is released.
• Regulatory and law enforcement authorities: We are legally required to disclose certain information — including transaction records and player identification data — to the Curaçao gaming authority and, where applicable, to Australian bodies such as AUSTRAC in response to lawful requests.
• Technology and hosting infrastructure providers: Our server hosts, content delivery networks and security vendors access system data solely to the extent necessary to maintain, protect and improve our platform.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil and others receive session data required to deliver and audit individual game rounds in real time.
• Responsible gambling organisations: Where a player requests self-exclusion, or where we identify indicators of problem gambling behaviour, we may share relevant data with recognised responsible gambling bodies to facilitate support.
• Professional advisers: Lawyers, accountants and auditors may access your data on a strictly need-to-know basis under binding confidentiality obligations.

All third-party recipients are required to enter into data-processing agreements that impose data security and confidentiality standards at least equivalent to our own. We conduct periodic due-diligence reviews to verify ongoing compliance.

International Data Transfers

As a platform licensed in Curaçao and serving players across Australia and other jurisdictions, Clubhouse Casino may transfer your personal data across international borders. Our servers and service providers may be located outside Australia, including within the European Economic Area and other countries.

Where international data transfers occur, we implement appropriate safeguards to ensure your personal information receives a level of protection consistent with the Australian Privacy Principles. These safeguards include:

• Contractual data-processing clauses that require overseas recipients to uphold equivalent privacy and data protection standards to those applicable in Australia
• Transfers only to jurisdictions recognised as providing adequate protection, or where specific technical and organisational protective measures are confirmed to be in place
• Regular audits of overseas data recipients to verify continued adherence to our privacy policy requirements and information security standards

If you wish to obtain further details about the specific safeguards governing any international transfer of your personal data, please contact our Data Protection Officer at [email protected].

Clubhouse Casino Data Security

Clubhouse Casino data security is a non-negotiable operational priority. We deploy a layered combination of technical and organisational measures designed to protect your personal data and financial information against unauthorised access, disclosure, modification, loss or destruction. Our approach to information security is informed by industry best practices and continuously updated in response to emerging threats.

Technical Security Measures

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit Secure Socket Layer encryption, ensuring your personal information cannot be intercepted in transit.
• Enterprise-grade firewalls and intrusion-detection systems: Our network perimeter is protected by advanced firewalls combined with real-time threat monitoring to detect and neutralise malicious activity before it reaches player data.
• Encrypted data storage: Sensitive personal data at rest — including payment information, identity documents and account credentials — is secured using strong encryption protocols.
• Certified Random Number Generator (RNG): All game outcomes are certified by independent testing laboratories, ensuring both fairness for players and integrity of our gaming records.
• Multi-factor authentication (MFA): Administrative access to systems containing user data requires multiple layers of authentication to minimise the risk of unauthorised entry.

Organisational Security Measures

• Access to personal data is restricted on a strict need-to-know basis; only authorised personnel with a legitimate business reason can view your personal information.
• All staff with access to user data undergo regular training on information security, data protection obligations and safe data-handling procedures.
• We conduct scheduled internal security reviews and engage independent third-party auditors to assess the robustness of our data security controls.
• A documented incident response plan is maintained to ensure rapid, coordinated action in the event of a security breach.

Despite our best efforts, no digital system can guarantee absolute security. In the unlikely event of a data security breach that poses a risk of harm to affected individuals, Clubhouse Casino will notify both affected users and the relevant supervisory authority within the timeframes prescribed by applicable law, and will take immediate steps to contain and remediate the incident.

Data Retention and Storage

Clubhouse Casino data storage practices are governed by our internal retention schedules, which balance our legal obligations with the principle of holding personal data only for as long as it is genuinely necessary. We do not retain personal information beyond the periods set out below without a lawful justification.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual. If you choose to close your account, we will initiate deletion of non-mandatory data within 30 days of your request. Data subject to statutory retention obligations will be held securely and inaccessibly until the mandatory period concludes.

Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles — and, where applicable, the GDPR — you hold a meaningful set of privacy rights regarding the personal data held by Clubhouse Casino. Clubhouse Casino privacy rights are taken seriously, and we have clear processes in place to help you exercise each one promptly and without unnecessary barriers.

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of receiving and verifying your request. In most cases this service is provided free of charge; however, we reserve the right to charge a reasonable administrative fee for requests that are manifestly excessive or repetitive.

Right to Correction

If any personal data we hold is inaccurate, incomplete or out of date, you may request that we correct or complete it. Basic account details such as your email address and phone number can be updated directly within your account settings. For corrections to other data categories, please contact [email protected].

Right to Deletion (Right to Be Forgotten)

You may request the erasure of your personal information where it is no longer needed for the purposes for which it was collected, where you withdraw consent and no other lawful basis applies, or where you object to processing and no overriding legitimate interest exists. Please note that certain personal data must be retained under our AML, KYC and regulatory obligations regardless of a deletion request.

Right to Restriction of Processing

You can ask us to temporarily restrict data processing while a complaint or data-accuracy dispute is under review. During a restriction period, we may continue to store your personal data but will not actively use it, except in limited circumstances expressly permitted by law.

Right to Data Portability

Where data processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transfer it to another service provider of your choice.

Right to Object

You may object to data processing based on our legitimate interests, including automated profiling for personalisation and targeted marketing. You also hold an unconditional right to object to the use of your personal information for direct marketing purposes at any time, with immediate effect.

Right to Withdraw Consent

Where any of our processing activities are based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing that took place before you withdrew. To exercise this right, email [email protected] or use the unsubscribe link present in every marketing communication we send.

To exercise any of the privacy rights listed above, please contact our privacy team at [email protected] or our Data Protection Officer at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 30 days, or notify you of any necessary extension.

Supervisory Authority and Making a Complaint

If you believe that Clubhouse Casino has handled your personal data in a manner that is inconsistent with this privacy policy or applicable law, we encourage you to contact us directly in the first instance so that we can work to resolve the matter promptly. You can reach our privacy team at [email protected] or call our 24/7 live chat support.

If your concern is not addressed to your satisfaction, you have the right to lodge a formal complaint with the relevant data protection supervisory authority. For Australian residents, that body is the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

For EU-based players, the relevant supervisory authority is the data protection regulator in the EU member state of your habitual residence, place of work or the location of an alleged infringement of your privacy rights.

Frequently Asked Questions About Clubhouse Casino Privacy

What personal data does Clubhouse Casino collect when I sign up?

During registration, Clubhouse Casino collects your full name, email address, date of birth, residential address and phone number. Before your first withdrawal, you will be asked to complete our KYC process by submitting a government-issued photo ID and proof of address. This data collection is essential to verify your identity, prevent fraud, and fulfil our anti-money laundering obligations. The personal information collected at sign-up is the minimum required to open and operate your account safely.

How does Clubhouse Casino use cookies?

Our cookie policy covers four categories of cookies: essential, analytical, functional and marketing. Essential cookies keep your session active and transactions secure. Analytical cookies help us understand how players navigate our platform so we can improve it continuously. Functional cookies remember your display and game preferences, while marketing cookies allow us to show you relevant promotions. You can manage all non-essential cookie preferences through our cookie settings panel, accessible at any time from the site footer.

Is my financial data safe with Clubhouse Casino?

Absolutely. Clubhouse Casino data security relies on 256-bit SSL/TLS encryption to protect all data in transit, combined with encrypted data storage for sensitive records at rest. Payment processing is handled exclusively by certified, PCI DSS-compliant providers. We never store complete card numbers on our servers. Our commitment to information security is reinforced by regular independent security audits, multi-factor administrative authentication and continuous threat monitoring.

Can I request deletion of my personal data?

Yes. Under your privacy rights, you may request erasure of your personal information where no lawful basis for continued retention applies. However, certain records — particularly identity and transaction data — must be retained for mandatory periods under AML and tax regulations (typically seven years). For data that is eligible for deletion, Clubhouse Casino will action your request within 30 days. Submit a deletion request to [email protected], and our privacy team will guide you through the process.

Does Clubhouse Casino sell my data to third parties?

Clubhouse Casino does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We share user data only with partners who provide services directly to us — such as payment processors, KYC providers and game studios — and only under contractual confidentiality and data protection obligations. Your personal information is never used to profit parties other than those directly involved in delivering our services to you.

How long does Clubhouse Casino retain my data?

Retention periods vary by data category. Account and identity records are held for the full lifetime of your account plus seven years post-closure to satisfy AML requirements. Financial transaction records are kept for seven years from the transaction date. Gaming activity logs are retained for five years, and customer support correspondence for three years. Cookie policy data is stored for up to 24 months. Once each period expires, Clubhouse Casino data storage procedures ensure that information is either securely deleted or anonymised.

What are my rights if I have a privacy complaint?

Your first point of contact should be our privacy team at [email protected] or our Data Protection Officer at [email protected]. Clubhouse Casino is committed to resolving all privacy complaints fairly, transparently and within 30 days. If you remain unsatisfied after our internal review, you are entitled to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or to the relevant EU supervisory authority if you are based in Europe.

How can I update my personal information?

You can update core account details — including your email address, phone number and communication preferences — directly through your account settings page at clubhouse-casino-online.com. For changes to identity documents or other sensitive personal data, please contact our support team via live chat (available 24/7) or email [email protected]. Under Australian Privacy Principles, you have the right to request correction of any inaccurate personal information we hold, and we will action reasonable correction requests promptly.

This Clubhouse Casino privacy policy was last reviewed and updated on 1 July 2025. We are committed to maintaining the highest standards of data protection, information security and player confidentiality. Should you have any questions not addressed in this document, please do not hesitate to contact our dedicated privacy team at [email protected] — we are always happy to help.