Clubhouse Casino Responsible Gaming Policy

Clubhouse Casino's Commitment to Responsible Gambling

At Clubhouse Casino, we firmly believe that online gambling should be a fun and enjoyable leisure activity — nothing more, nothing less. Clubhouse Casino responsible gambling is at the heart of everything we do. From the moment you register an account to your very last spin, we are committed to providing a safe, secure, and responsible gaming environment for every Australian player who visits our platform. Player protection is not an afterthought at Clubhouse Casino; it is a founding principle that shapes our policies, our tools, and our approach to customer care.

We understand that for the vast majority of our players, gambling is a relaxing pastime enjoyed within personal limits. However, we also recognise that a small number of individuals may experience difficulties managing their gambling behaviour. That is precisely why Clubhouse Casino provides a comprehensive suite of safer gambling tools, access to professional gambling help services, and an open-door policy when it comes to speaking with our support team. Whether you need to set deposit limits, activate a cooling-off period, or request self-exclusion, we are here to help you gamble responsibly at every step of your journey.

Our platform is operated by a company registered in Curaçao and licensed by the Government of Curaçao. This regulatory framework requires us to maintain robust standards of responsible gaming and player protection, standards that we are proud to exceed. Clubhouse Casino safe gambling practices are embedded into our technical systems, our customer support training, and our ongoing monitoring of player behaviour — because we genuinely care about your wellbeing.

Understanding Problem Gambling

Problem gambling is defined as any gambling behaviour that disrupts an individual's personal life, finances, or mental health. Unlike recreational gambling, which is characterised by clear personal boundaries and a balanced relationship with money and time, gambling addiction can develop gradually and often goes unnoticed until significant damage has already been done. Recognising the warning signs early is one of the most powerful steps a person can take towards regaining control and seeking the gambling help they need.

Financial Warning Signs

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money from friends, family, or lenders to fund gambling sessions
• Chasing losses by placing larger bets in an attempt to recover lost funds
• Neglecting bills, rent, or essential household expenses due to gambling expenditure
• Selling personal belongings or taking out loans to continue gambling
• Finding your bank account frequently overdrawn following gambling activity
• Hiding bank statements or financial transactions from your partner or family

Emotional and Behavioural Warning Signs

• Feeling irritable, anxious, or depressed when not gambling
• Using gambling as a way to escape stress, depression, or difficult emotions
• Lying to friends and family about how much time or money you spend gambling
• Repeatedly failing to cut down or stop gambling despite genuinely wanting to
• Spending increasing amounts of time thinking about or planning your next gambling session
• Needing to bet larger and larger amounts to achieve the same level of excitement
• Neglecting work, study, or personal ambitions because of gambling

Social Warning Signs

• Withdrawing from social activities or relationships to spend more time gambling
• Frequent arguments with loved ones over money or the time spent on gambling
• Feeling isolated, ashamed, or secretive about your gambling habits
• Prioritising gambling over hobbies, social engagements, or important personal goals
• Neglecting family responsibilities, including parenting, due to gambling

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to reach out for support without delay. At Clubhouse Casino, you can contact our player protection team at any time via live chat or by emailing [email protected]. We will never judge you and will always treat your concerns with absolute confidentiality and respect.

Self-Assessment Questionnaire

Not sure whether your gambling habits are healthy? The following questionnaire can help you reflect on your relationship with gambling. It is provided as a guide only and is not a clinical diagnostic tool, but answering these questions honestly can be a valuable first step towards understanding whether you need support.

1. Have you ever gambled more than you intended to on a single occasion?
2. Have you ever felt the need to bet more money to get the same level of excitement?
3. Have you ever lied to friends or family to hide the amount you gamble?
4. Have you ever missed work, university, or family commitments because of gambling?
5. Have you ever gambled to escape from personal problems or negative emotions?
6. Have you ever tried to win back money you had already lost by gambling more?
7. Have you ever borrowed money or sold belongings to fund your gambling?
8. Have you felt restless, irritable, or anxious when attempting to stop gambling?
9. Has gambling ever caused serious problems in your relationships or financial life?
10. Have you ever considered harming yourself as a result of problems caused by gambling?

If you answered yes to two or more of these questions, we strongly recommend making use of the Clubhouse Casino safer gambling tools described in the following sections, and reaching out to a professional support organisation for confidential gambling help as soon as possible.

Safer Gambling Tools at Clubhouse Casino

Clubhouse Casino provides a powerful range of safer gambling tools that give you complete gambling control over your account activity. These tools are available at any time through your personal account settings and can be activated instantly, with no waiting period required. We encourage all players — not just those experiencing difficulties — to proactively configure limits that reflect their personal budget and lifestyle. Taking control of your gambling environment is a positive, responsible decision that Clubhouse Casino actively supports.

Deposit Limits

Clubhouse Casino deposit limits allow you to set a maximum amount you can deposit into your account over a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the relevant period resets. This is one of the most effective tools for maintaining gambling control and ensuring you never spend more than you have planned. Setting realistic deposit limits from the very beginning of your time with us is something we strongly advocate for every player.

Please note that reducing your deposit limits takes effect immediately, while increasing them requires a mandatory 24-hour cooling period. This safeguard is intentionally designed to prevent impulsive decisions made during heated moments of play.

Bet Limits

Individual bet limits allow you to set a maximum stake on each wager you place. This is particularly useful for players who tend to increase their bet sizes when on a losing streak, as it ensures that no single decision can have an outsized impact on your overall gambling session. Combined with deposit limits, bet limits provide a robust double layer of financial protection that helps you play responsibly at all times.

Loss Limits

Loss limits cap the total amount you are permitted to lose during a chosen period. If your losses reach the specified threshold, you will be unable to place further wagers until the period resets. Loss limits are a highly practical budgeting tool that prevents the escalating losses often associated with problem gambling behaviour. At Clubhouse Casino, you can set daily, weekly, and monthly loss limits directly from your account dashboard, and we encourage you to review and adjust them regularly.

Session Limits

Session limits restrict the total amount of time you spend playing in a single sitting. Once the time limit you have chosen is reached, you will be automatically logged out of your account and cannot return until the session period expires. Clubhouse Casino session limits are an excellent tool for maintaining a healthy balance between gambling and the other areas of your life. You can configure your preferred session limits in increments ranging from 30 minutes to several hours, giving you precise control over how long each gaming session lasts.

Cooling-Off Period

If you feel you need a short break from gambling — perhaps after a frustrating session, a significant loss, or simply because life is getting busy — the cooling-off period tool allows you to temporarily suspend your account for a predetermined duration. During this time, you will be unable to log in, place bets, or make deposits. At Clubhouse Casino, the available cooling-off period options include:

• 24-hour break — a brief pause to clear your head
• 48-hour break — a short-term step back from the platform
• 7-day break — a meaningful week away from gambling
• 30-day break — an extended period of reflection and recovery

A cooling-off period is ideal for players who want a structured pause to reassess their gambling habits without making the permanent commitment of a full self-exclusion. Once the cooling-off period ends, your account is automatically reactivated and you may resume play at your discretion.

Self-Exclusion

Self-exclusion is the most comprehensive protective measure available on our platform, and Clubhouse Casino self-exclusion is designed to be straightforward to activate. When you request self-exclusion, your account is completely suspended, your access credentials are deactivated, and you will be prevented from opening a new account on our platform for the full duration of the exclusion period. Available self-exclusion durations at Clubhouse Casino include:

• 6 months — suitable for players who need a significant break
• 1 year — a full year away from the platform
• 5 years — a long-term commitment to stopping gambling
• Permanent exclusion — an irreversible decision to close your account for life

If you choose permanent self-exclusion, your account will be closed indefinitely and cannot be reopened under any circumstances. We take this commitment extremely seriously and will not attempt to re-engage you with promotional material during your exclusion period. Requesting self-exclusion is a courageous and positive step — our team will process your request swiftly and with complete discretion. Contact us via live chat or email [email protected] to initiate the process.

How to Activate Your Responsible Gambling Settings

Activating your Clubhouse Casino gambling control settings takes just a few minutes and can be done entirely within your account. Here is a simple step-by-step guide:

1. Log in to your Clubhouse Casino account using your registered email address and password
2. Click on your account icon or name in the top-right corner of the screen
3. Select "Account Settings" from the dropdown menu
4. Navigate to the "Responsible Gambling" tab
5. Choose the tool you wish to activate: deposit limits, bet limits, loss limits, session limits, cooling-off period, or self-exclusion
6. Enter your preferred values and confirm your selection
7. Most limits take effect immediately; increases to existing limits will process after a mandatory 24-hour period

If you encounter any difficulty activating your settings, our live support team is available around the clock via live chat, and you can also reach us at [email protected]. We will guide you through the process personally and ensure your account is configured to protect you.

Activity Monitoring and Account Transparency

Clubhouse Casino believes strongly in complete transparency when it comes to your gambling activity. Your account dashboard provides a detailed overview of your deposit history, withdrawal history, total time spent on the platform, and cumulative wagering amounts over any period you choose to review. Regularly examining this information is a key component of responsible gaming — it enables you to identify behavioural patterns before they become problematic and empowers you to make informed decisions about your gambling habits.

In addition to the tools you can activate yourself, our player protection systems continuously monitor account activity for indicators of potential problem gambling. These indicators include sharp increases in deposit frequency, unusual session lengths, or significant deviations from your established patterns. When our system flags a concern, our support team may reach out proactively to check on your wellbeing and offer guidance. This is not intrusive monitoring — it is genuine care, and it reflects Clubhouse Casino's unwavering commitment to safe gambling on our platform.

We also send regular account activity summaries by email, giving you a high-level view of your recent gambling history. You can opt in or out of these notifications at any time through your account settings, though we do encourage players to keep them active as an additional layer of self-awareness.

The 8 Golden Rules of Safe Gambling

Whether you are a long-time player or brand new to online casino gaming, following these eight principles will help you play responsibly and ensure that your time at Clubhouse Casino remains genuinely enjoyable.

1. Gamble for entertainment only. Treat gambling as a leisure activity, not as a source of income or a financial strategy. The house always maintains an edge, and outcomes are determined by certified random number generation.
2. Set a budget before every session. Decide how much you are comfortable losing before you open the app. Then activate your deposit limits to make that budget enforceable, not just aspirational.
3. Set a time limit before you start. Use session limits in your account settings so that time does not slip away unnoticed. Even the most enjoyable gaming session has a healthy endpoint.
4. Never chase losses. Losing is a normal part of gambling — every player experiences it. Chasing losses with bigger and bigger bets is one of the clearest warning signs of problem gambling, and it almost always makes the situation worse.
5. Take regular breaks. Step away from the screen every hour, even during winning streaks. Use the cooling-off period feature if you feel the urge to play is becoming hard to resist.
6. Never gamble under the influence. Alcohol, recreational drugs, or powerful negative emotions all impair your judgment and lower your inhibitions, making impulsive and financially harmful decisions far more likely.
7. Keep gambling separate from the rest of your life. Gambling should complement your life, not consume it. Protect your relationships, your work, and your personal goals by keeping your gambling activity within clearly defined boundaries.
8. Know when to ask for help. If gambling stops being fun — if it causes anxiety, guilt, or financial stress — reach out to our team or one of the gambling help organisations listed on this page. There is no shame in asking for support.

Protection of Minors

Clubhouse Casino maintains an absolute zero-tolerance policy towards underage gambling. Our platform is designed exclusively for adults aged 18 and over, and we implement rigorous age verification procedures as part of our mandatory Know Your Customer (KYC) process. Every account holder is required to verify their identity and age before completing their first withdrawal, and we reserve the right to request supporting documentation at any point during the account lifecycle.

We also use automated systems to detect signs of underage access, and any account found to be used by a minor will be immediately suspended pending investigation. Player protection — including the protection of children — is a responsibility we take with the utmost seriousness.

Tips for Parents and Guardians

If you share a computer, tablet, smartphone, or any other device with children or teenagers in your household, we strongly recommend taking the following practical steps to prevent underage access to gambling websites:

• Always log out of your Clubhouse Casino account when you finish playing — never leave an active session open on a shared device
• Do not save your login credentials in the browser on any shared device
• Keep your account password private and update it regularly
• Have an age-appropriate, open conversation with your children about the risks of gambling
• Install parental control or content-filtering software on all shared devices
• Monitor your children's online activity and look out for signs of unsupervised access to gambling sites
• Consider keeping gambling sessions restricted to a device that only you use

Recommended Parental Control Software

The following parental control applications can help you filter and block access to gambling-related websites on shared household devices:

Gambling Blocking Software for Adults

Adults who wish to restrict their own access to gambling websites — in addition to or instead of our built-in Clubhouse Casino safer gambling tools — can use dedicated gambling-blocking software. These applications work at the device or network level, independently of any individual casino account, and provide a powerful additional layer of gambling control. We recommend the following tools for Australian players:

We strongly encourage any player dealing with gambling addiction or signs of problem gambling to install one or more of these tools alongside activating Clubhouse Casino's own protective features for maximum effect. A multi-layered approach to self-protection is always the most robust strategy.

Support Organisations for Gambling Help

If you believe you or someone close to you may be experiencing problem gambling or gambling addiction, please do not hesitate to reach out to one of the following organisations. Every service listed here provides confidential, non-judgmental gambling help — many are available around the clock, completely free of charge.

Australian Support Services

International Support Services

At Clubhouse Casino, we actively promote awareness of these resources across our platform and encourage any player who is concerned about their gambling behaviour to reach out without delay. Seeking help is a sign of strength and self-awareness, not weakness — and every journey to healthier gambling begins with a single courageous step.

Contact Clubhouse Casino's Player Protection Team

Our dedicated player protection team is available to assist you with any responsible gaming concern, no matter how minor it may seem. We treat every enquiry with absolute confidentiality and will never share your information with third parties without your consent.

• Live Chat: Available 24 hours a day, 7 days a week — simply click the chat icon in the bottom-right corner of any page on our site
• Email Support: [email protected] — our team aims to respond within 12 hours
• Responsible Gambling Settings: Accessible directly within your account settings at any time — no contact with support required

Whether you need help setting up your deposit limits, want to activate a cooling-off period, are considering self-exclusion, or simply want to talk through your concerns with someone who understands, our team is here for you. Clubhouse Casino play responsibly is not merely a phrase we display on a policy page — it is a genuine, lived commitment that informs every interaction we have with our players.

Frequently Asked Questions – Responsible Gambling at Clubhouse Casino

What safer gambling tools does Clubhouse Casino offer?

Clubhouse Casino provides a comprehensive set of safer gambling tools including daily, weekly, and monthly deposit limits, individual bet limits, loss limits, session limits, a flexible cooling-off period (24 hours to 30 days), and self-exclusion options ranging from 6 months to permanent closure. All tools are accessible through your account settings, and most take effect immediately upon activation.

How do I set deposit limits on my account?

Log in to your Clubhouse Casino account, go to "Account Settings", and click on "Responsible Gambling". You will find the option to set daily, weekly, or monthly deposit limits there. Reducing your limit is immediate; increasing it requires a mandatory 24-hour waiting period to protect against impulsive decisions.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a temporary account suspension of between 24 hours and 30 days, after which your account is automatically reactivated. Self-exclusion is a longer-term measure ranging from 6 months to permanent closure. Both are effective tools for safe gambling and responsible gaming; the right choice depends on the nature and severity of your concerns. Our support team can help you decide which option is most appropriate for your situation.

Will I still receive promotional emails during self-exclusion?

No. During any active self-exclusion period, Clubhouse Casino will not send you promotional communications, bonus offers, or marketing materials of any kind. We will only contact you for essential account-related matters or if required to do so by law.

What should I do if I think I have a gambling problem?

If you suspect you may have signs of gambling addiction or problem gambling, we encourage you to act now rather than wait. Activate Clubhouse Casino's safer gambling tools immediately through your account settings — particularly deposit limits, loss limits, or a cooling-off period. Then contact Gambling Help Online on 1800 858 858 (free call, available 24/7) for confidential professional gambling help. You can also email our team at [email protected] and we will assist you in taking the right next steps.

Is my personal information kept private if I seek help?

Absolutely. All responsible gaming requests, enquiries, and communications are treated with strict confidentiality at Clubhouse Casino. We do not share your personal information with third parties, and seeking support will never negatively affect your account standing or your eligibility for the player protection services you need.

Does Clubhouse Casino verify the age of its players?

Yes. Clubhouse Casino enforces mandatory KYC (Know Your Customer) verification for all players prior to their first withdrawal. Age verification is a core element of our player protection framework. Our platform is strictly for adults aged 18 and over, and we operate a zero-tolerance policy towards any form of underage access or gambling.

Can I gamble responsibly on Clubhouse Casino's mobile app?

Yes. All responsible gambling features are fully available on the Clubhouse Casino mobile experience, whether you are using our Android APK or iOS Web App (PWA). You can access your account settings, configure all limits, and contact our support team directly from your mobile device. We are committed to helping you gamble responsibly across every channel and device you use to enjoy our platform.